Your preview  ·  This is a sample of the officer training module, built so you can click through it exactly as your team will before it goes to them. Nothing here touches a live account and no borrower data is in it.
Home Loan Studio

Working your leads

Sample of the officer training · preview for Geoff Nguyen
six modules, about 20 minutes, stop and come back any time

Geoff — this is your sample of the officer training

Click through it the way your officers will. It is the real thing, not a mock-up: the six modules below are what lands on their phone once you have told me it reads right.

The piping is finished. Leads arrive, get assigned to a licensed officer, and the borrower hears from that officer within seconds. What is not finished is the part only a person can do. Read live from your nine accounts this morning: 52 leads in, 4 marked as reached. The other 48 look untouched, so the follow-up keeps running as though nobody called, and there is no way to tell which leads were actually worked.

That is the gap this closes. Each officer opens one link on their phone, works through six short modules in their own time, and the system tells you who has finished what. No meeting, no recording nobody watches.

It is not a course bought off a shelf and relabelled. Every screen in it is your branch's own system: the alert your officers actually receive, the links that are actually in it, the six outcomes that exist in their accounts, the follow-up that actually runs, and the real number of leads marked so far. Where it says "call them now", it is describing the reminder that fires in their account at fifteen minutes and the alert that reaches you at an hour. Nine officers, nine links, each one carrying their own leads and their own numbers.

20 min
Per officer, once

Six modules, each ending in one question. They can stop and come back where they left off.

1 link
No login to remember

Their own link, sent once. Works on a phone. Nothing for them to install and no password to reset.

2 numbers
How we know it worked

Leads marked as reached, and time from arrival to first contact. Both read from the CRM, not from the training.

What is sitting in the nine accounts this morning

52leads delivered into your officers' accounts and still there
4of them marked as reached — 8%
36 daysthe oldest lead nobody has marked
45 hrsmedian time from a lead arriving to first contact, on the four we can measure. The target is five minutes.

None of that is a technology problem any more. The forms are live on all nine profiles, the routing is licensed-state correct, the emails send, the alerts fire, and from this week an uncalled lead chases the officer at fifteen minutes and reaches you at an hour. What is left is forty-eight conversations nobody has had.

That is the whole case for doing this now rather than next quarter. These leads are paid for and already in the building. One of them turning into a closed loan is worth many times what the month costs — and the gap between 8% marked and most of them worked is a training problem, which is a twenty-minute problem.

And your Meta and Google campaigns start next month. The VisionX pipeline duplicates per campaign in days, not weeks, so the same officers will be handling more volume, not less. Getting them working leads properly before that traffic lands is the difference between the campaigns paying for themselves and repeating this conversation with three hundred leads instead of fifty.

Three things I need from you

  1. Module 3, the call script. I have written a first version. It should be in your words and your branch's, not mine — mark up anything that is wrong or missing.
  2. Module 5, compliance. Tell me whether anything is missing for Rize, or stated in a way you would not want an officer to read.
  3. The completion table at the bottom. Do you want it as a link you open when you want it, or emailed to you weekly?
Walk through it as an officer would

What you see

One page, always current. Officers down the side, modules across. Your row moves as you click through above, so you can see how it fills in; the other rows are example data, to show what a part-finished branch looks like.
4 of 52
Leads marked as reached
Read live from your nine accounts this morning. This is the number the training exists to move.
45 hrs
Time from lead to first contact
Median, measured on the only four leads carrying a contact time. The target is five minutes, and the new reminder makes it enforceable.
If completion goes high and marking does not move, the training was not the problem and I will say so rather than ask for more of it — the fallback is Ashley or Ashlan marking centrally from the alerts. Built on the workflows already running in your officers' accounts, so when the system changes the training changes with it rather than going out of date. Prepared by Tanya Southern, CRM & Marketing, Home Loan Studio.